Terms & Conditions
Terms & Condtitions
Welcome to Coral Therapies & Training. These Terms and Conditions (“Terms”) govern your use of our website, services, and resources. By accessing or using this website, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Nature of Services
Coral Therapies & Training provides counselling and wellbeing support services, which may include online or in-person sessions, resources, and guidance.
Our services are not a substitute for medical advice, diagnosis, or treatment. Always seek advice from a qualified medical professional for medical or psychiatric concerns.
If you are in crisis or feeling unsafe, please call your local emergency number immediately.
2. Eligibility
You must be at least 18 years old to use our services unless parental or guardian consent is provided.
By using our website or booking services, you confirm that the information you provide is accurate and truthful.
3. Booking and Payments
Sessions must be booked in advance.
Payment terms (including accepted methods, deposits, and refunds) will be provided at the time of booking.
Cancellations and rescheduling must comply with our Cancellation Policy, as outlined in our Contracts.
4. Confidentiality
All counselling sessions are treated with strict confidentiality.
However, we may disclose information if required by law or if there is a risk of harm to yourself or others.
Please review our [Privacy Policy] for details on how your personal data is collected, used, and protected.
5. Client Responsibilities
You are responsible for attending sessions on time and creating a safe, private environment if participating online.
You agree to engage respectfully with our counsellors and not use abusive or inappropriate language.
You are responsible for your own wellbeing and any actions you take following sessions.
6. Limitation of Liability
Coral Therapies & Training and its counsellors are not liable for any direct, indirect, incidental, or consequential damages resulting from use of our website or services.
We do not guarantee specific outcomes from counselling sessions.
7. Intellectual Property
All content on this website, including text, graphics, logos, and resources, is the property of Coral Therapies & Training unless otherwise stated.
You may not copy, distribute, or use our materials without prior written permission.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.
9. Modifications
We may update these Terms at any time. The updated version will be posted on this page with the revised “Effective Date.”
Continued use of the website or services after changes are made indicates your acceptance of the updated Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of UK.
Any disputes will be subject to the exclusive jurisdiction of the courts in UK.
11. Contact Us
If you have any questions about these Terms, please contact us at info@coraltherapies.org
Privacy Policy
At Coral Therapies & Training, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and counselling services.
1. Information We Collect
We may collect the following types of information:
Personal details (e.g., name, email address, phone number, date of birth).
Booking and payment information (e.g., session history, payment details via secure providers).
Health and wellbeing information (shared voluntarily during sessions, assessments, or forms).
Technical data (e.g., IP address, browser type, cookies when you use our website).
2. How We Use Your Information
Your information is used to:
Provide counselling sessions and related services.
Communicate with you regarding appointments, updates, or inquiries.
Maintain records as required by professional and legal standards.
Improve our services and website.
Comply with legal obligations.
3. Confidentiality and Counselling Records
All counselling sessions are private and confidential.
Information shared in sessions is not disclosed to third parties without your consent, except when:
Required by law.
There is a risk of serious harm to yourself or others.
Disclosure is necessary for safeguarding purposes.
4. Data Sharing
We do not sell, trade, or rent your personal information.
We may share limited information with trusted third-party providers (e.g., payment processors, website hosting services) who support our services, under strict confidentiality agreements.
5. Data Retention
Personal data and session records are retained for 7 years in line with professional and legal requirements.
After this period, your data will be securely deleted or anonymised.
6. Your Rights
Depending on your location (e.g., under GDPR if you’re in the EU/UK), you may have rights to:
Access the information we hold about you.
Request corrections to your personal data.
Request deletion of your data (subject to legal obligations).
Restrict or object to certain types of processing.
Withdraw consent at any time.
To exercise your rights, contact us at rachelmcauley@coraltherapies.org or clairemolnar@coraltherapies.org
7. Security
We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
Online sessions may be delivered through secure, encrypted platforms. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Website Usage
Our website may use cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact info@coraltherapies.org
GDPR Privacy Notice
Introduction
It is very important in the therapeutic relationship that you trust that your details are kept securely and have information as to what happens to them during and after therapy.
This privacy notice discusses your contact details and any notes made during and after any counselling sessions.
It is important that you read the policy carefully and contact with any questions or concerns about my privacy practices.
Who we are?
Rachel McAuley & Claire Molnar are data controllers for their respective practises.
What information do we collect?
Name, date of birth, address, contact details e.g. telephone, email, next of kin (for emergency purposes).
We collect data through the client contract for self-referrals and any referrals from insurance companies or other sources of referral that you will have agreed, previously with the referrer, to be given.
We will only be processing personal data e.g. any information relating to an identified or identifiable natural person. We will not be processing any sensitive personal data e.g. data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, biometric data, data concerning a natural person’s sex life or sexual orientation.
How do we use personal information?
Delivering marketing and events communication e.g. for your information only.
Providing a service.
Legal obligations e.g. BACP professional ethics
Account set up and details e.g. for contact between sessions.
Sending previously discussed information to you.
What legal basis do we have for processing your personal data?
The following are the relevant processing conditions contained within the GDPR.
Consent e.g. any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by statement or by clear affirmative action, signifies agreement to the processing of personal data relating to them. You can withdraw your consent at any time.
Contract e.g. a written contract will be supplied every time that we employ a processor to process personal data.
Legitimate interests e.g. a clearly articulated benefit to a single company or to society, that can be derived from processing personal data, without consent, in a legal way e.g. your or another person’s/group safety.
Vital interests e.g. in order to protect the vital interests of the data subject or of another natural person.
Legal obligation e.g. as controllers we are required to maintain records of personal data and processing activities. We will have legal liability, if we are responsible for a breach of your private information.
When do we share personal data?
There are very few circumstances whwre we would need to share your personal data and this would usually be with your consent e.g. GP, crisis team. However, we may need to contact the police, if you are committing or have admitted to committing a crime. Your data will only be shared as a duty of care towards yourself or any other natural person.
Where do we store and process personal data?
Electronic notes are stored via a web based confidential application specifically for healthcare professionals called The Jane App.
How do we secure personal data?
We will keep your personal mobile number on a password protected work mobile and this will be removed one month after cessation of service e.g. discharge or cancellation.
How long do we keep your personal data for?
Your personal data will be kept for 7 years, after discharge and then destroyed e.g. cross shredded. Any other information e.g. text, email, telephone number will be deleted after one month of no contact or discharge.
Your rights in relation to personal data
Under the GDPR, we must respect the right of data subjects to access and control their personal data. Data subjects have certain rights in respect of:
Access to personal information – this would be whilst in a session.
Correction and deletion – this would be agreed whilst in session.
Withdrawal of consent (if processing data on condition of consent)
Data portability – Should we need to data is transported via password protected confidential laptop and information is kept on a secure confidential web based application called The Jane App.
Lodging a complaint with BACP, if not satisfied with protection of your data.
If you require to see any information that we hold then this will be agreed and activated whilst in the therapeutic session. There may be times when data subject rights may be limited, eg if fulfilling the data subject request may expose personal data about another person, this information will be redacted before you are able to view the information held.
Use of automated decision-making and profiling
This is not relevant to information held within Rachel McAuley & Claire Molnar.
How to contact us?
Data subject can get in touch if they have questions or concerns about privacy practices, personal information, or if you wish to file a complaint. Please contact Rachel McAuley via email rachelmcauley@coraltherapiesorg or telephone 07592 263639. Please contact Claire Molnar via email clairemolnar@coraltherapies.org or 07741278769.
Linking to other websites / third party content
Any links to external sites and resources from Coral Therapies & Training website does not constitute endorsement, and we take no responsibility for the content (or information contained within) any linked website.